制服房领班

§ 遵守酒店关于客房部和洗衣房的政策和程序。
Complies with theHotel’s Policies & Procedures relating to Laundry and Housekeeping.
§ 遵守房务部的系统和程序。
Complies with allsystems and procedures as laid down by Rooms Division
§ 在日常工作中，确保布草和制服达到凯悦的品牌标准。
Performs routineduties in ensuring all hotel linen and uniforms meet Hyatt brand standards.
§ 确保按照酒店设定的标准和程序储存、发放及保养酒店的布草/制服
Ensures the storage, issuing and maintenanceof house linen/ uniforms are being done according to the standards andprocedure set by the Hotel.
§ 确保对所有布草和制服进行收取、分拣、点数及记录。
Ensures all linenand uniforms are being collected, segregated, counted, recorded accordingly.
§ 对脏毛巾/桌布和制服进行修补或洗涤，并将这些物品放入相应的容器。
Ensures soiled towels/cloths and uniforms are being repaired or laundered, and kept in propercontainers.
§ 检查洗涤的物品，以确保其干净及可用性。
Examines laundereditems to ensure cleanliness and serviceability.
§ 为这些物品打上相应的辨认号。
Stamps items withidentifying marks.
§ 核准了所洗物品的数目和类型后，将其存放在架格上。
Stores laundereditems in racks or shelves, after verifying numbers and types of items.
§ 清点并将洗好的物品集中放到布草车上，记录布草和制服的数量，并用布草车将其运至楼层。
Counts and assembles laundered items on cartor linen truck, records Amounts of linen and uniforms to fill requisitions, andtransports carts to floors.
§ 进行盘点，以确定需要更换的物品。
Conducts inventories to identify items forreplacement.
§ 确保布草房状态的洁净有序。
Ensures andmaintains the cleanliness of linen room at all times.
§ 紧急情况下，修补或制作新衣服。
Mends torn articlesand makes new articles in emergency situations.
§ 报告丢失、损害的布草、制服或任何酒店财物。
Reports missing anddamaged linen or any other hotel property.
§ 根据酒店的“失物招领”政策报告及上交遗失物品。
Reports and turns inall Lost & Found items as per Hotel “Lost and Found” policy.
§ 清洁并保养好用品、设备和仓库。
Cleans and maintainsall supplies, equipment and storage rooms.
§ 管理和控制好客房地布草和制服，每月进行盘点，并将盘点差异报告给洗衣房副理。
Manage and maintain hotel linen and uniform,control the missing and damage, conduct monthly inventory and report anydiscrepancy to laundry Assistant Manager.
§ 根据酒店的政策和客房部的规定使用和控制钥匙。
Use and controlhotel keys according to hotel policy and Housekeeping principle.
§ 在房务部所属部门及其它部门内能够灵活调动及轮换。
Is entirely flexibleand adapts to rotate within the different sections of Rooms Division or anyother Department.
§ 始终提供礼貌且专业的服务。
Provides courteousand professional service at all times.
§ 根据安排参加酒店的培训课程，以提高技能和知识。
Attends departmentaltraining sessions as scheduled to improve skills and knowledge.
§ 礼貌且高效地处理客人及员工的要求，遇到问题或投诉，如果不能马上找到解决办法，要向上级汇报。
Handles guest andassociate enquiries in a courteous and efficient manner, reporting complaintsor problems if no immediate solution can be found.
§ 严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。
Strictly adhering to Rules & Regulationsestablished in the Associate Handbook and the Hotel’s policies concerning fire,hygiene and health & safety.
§ 确保高标准的个人形象和仪容仪表。
Ensures highstandards of personal presentation & grooming.
§ 与客人和同事保持基于良好工作关系的接触。
Maintains positiveguest and colleague interactions with good working relationships.
§ 根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。
Responds to requeststo undertake any reasonable tasks and secondary duties and to changes asdictated by the Hotel, industry and company.
§ 灵活并接受在房务部内的部门及其它部门的轮换工作
Be flexible andadapt to rotate within the different sub departments of the Rooms Division orany other Department.