Welcome Experience Supervisor 迎宾体验主管

Serve as a departmental role model or mentor by working alongside employee to perform technical or functional job duties.作为部门模范，和同事一起工作，并且指导他们完成他们的工作。Identify any over-commitments by room type (e.g., bedding, view, size).发现任何房型超卖的情况。Block rooms in the computer and identify designated requirements and requests (e.g., guaranteed room types, special requests, VIP's, early arrivals, guest recognition).根据客人的需要，在系统中锁房（例如，承诺的房型，特殊要求，VIP，早到，宾客认知）Perform duplicate reservation checks.检查重复的预定。Confirm reservations and cancellations.检查和取消预定。Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.认知和欢迎每一位客人，微笑，目光接触，用客人的名字友好的问候。Address guests' service needs in a professional, positive, and timely manner.积极，专业，及时地处理客人的服务需求。Engage guests in conversation regarding their stay, property services, and area attractions/offerings.通过和客人沟通住宿、服务的体验来和客人进行情感投入。Assist other employees to ensure proper coverage and prompt guest service.协助同事保证覆盖所有的对客服务需求。Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.预见客人的需求，包括聆听、观察客人、询问客人，并且及时地满足客人的需求。Meet with manager to review daily assignments and priorities.和经理回顾每日的工作以及主次顺序。Access all function of computer system according to established procedures and standards. 根据政策和标准，使用电脑系统的全部功能。Set up workstation with necessary supplies; maintain cleanliness throughout shift. 保证工作台有充足的用品，工作期间保持清洁。Process all guest check-ins according to established hotel requirements:根据酒店标准为客人办理入住。