Reservation Agent预订部文员

Responsibilities职责:
1.Handle inquires and bookings in accordance with the department’s routine.
2.Records and processes all kind of reservations, in-coming, daily call and groups.
3.Ensures all facts of a reservation have been actioned.
4.Investigates and handles no show reservations. Prepares reservation sales reports.
5.Sells the program and other products and services using up-selling and suggestive selling techniques.
6.Maintains high level of telephone skills to meet department standard.
7.Follow up with program sales to trace inquire status.
8.Ensures all guest requests are responded to immediately.
9.Maintains a high level of product and service knowledge.
1.根据部门的日常工作安排处理客户的询问和预订。
2.记录和处理各种预订，来客，每日电话和小组。
3.确保预订的所有事实都已生效。
4.调查和处理没有预定的演出。准备预订销售报告。
5.使用升级销售和建议销售技术销售程序和其他产品和服务。
6.保持高水平的电话沟通技巧以达到部门标准。
7.跟踪项目销售情况，跟踪查询状态。
8.确保所有客人的要求立即得到回应。
9.保持高水平的产品和服务知识。
Requirements要求：
1.Basic Knowledge of Travel Trade Industry, medical or wellness industry. Min 2 years of experience in reservations service industry, front office and sales with chain hotels.
2.University degree in hospitality or related subjects preferred.
3.Excellent English communication skills (spoken AND written).
4.Innovative self-starter, highly motivated.
5.Positive attitude under pressure.
6.Good Interpersonal & communicative skills.
1.具备旅游行业、医疗保健行业的基本知识。2年以上连锁酒店预订服务、前厅部及销售经验。
2.酒店或相关专业本科以上学历优先。
3.流利英语沟通能力(口头和书面)。
4.具有创新精神，积极主动。
5.积极的工作态度。
6.良好的人际交往能力。