SPA Supervisor-SPA主管

Responsibilities:
Spa Duties
1.  Accountable for all aspects of front office and reservation departments
2.  Train, develop and motivate staff to meet and exceed 5 Star service standards
3.  Conduct all human resource related provisions for front office & reservation staff
4.  Maintain proper staffing levels for front desk, guest escort, attendants and reservation staff based on spa business demands
5.  Assure a clean, safe, organized and productive work environment.
6.  Address staff, guests & members requests, concerns, issues and/or questions promptly and effectively. Take ownership.
7.  Conduct bimonthly staff meetings, complete with an agenda and meeting minutes.
8.  Work with entire spa team to achieve and maintain harmony, productivity and a positive environment.
9.  Keep all staff informed of VIPs, groups, special guests and package guests on a daily basis.
10.  Maximize spa bookings and train reservation staff to do the same, avoiding over time and the perception of favoritism
11.  Oversee all accounting and cash handling transactions as they relate to the front desk, assuring authenticity, accuracy and efficiency.
12.  Act as primary manager on duty as needed.
13.  Oversee gift certificate program – maximizing revenues, presentation and minimizing delivery time and returns
14.  Comply with all spa policies and procedures.
Spa Operation
1.  Maintain clear lines of communication with the Spa manager and other departments within the Sangha Community.
2.  Attend Retreat Meetings and Wellness/Spa daily brief as required.
3.  Attend on-going training in order to deliver consistently high standards of Wellness/Spa assessment, exercise prescription and brand standards with each session entered on your Training Record
4.  Have a good understanding of the membership types and program benefits.
5.  Takes responsibility of own time management and be on time on all occasions
6.  Ensure that breaks are taken at scheduled time to avoid any inconveniences to manning the fitness centre.
7.  Completes all delegated tasks required and set by Spa manager.
8.  Builds and maintains good working relationship with all team members and other areas of the business including the retreat and food outlets.
9.  Attend Hotel Meetings and Spa / Wellness daily brief as required.
10.  Is positive and proactive in communicating and is willing to try new ideas
Requirements:
1.   Experience in a reception job. And/or guest personnel position with minimum of 4 years’ experience and including at least 2 year in management role, preferably in a hotel or spa.
2.  College Degree preferred
3.  Well presented with good time management.
4.  Independent with an ability to work under pressure.
5.  Excellent communication skills and leadership qualities.
6.  Good team player & able to develop sound working relationships with all colleagues.
7.  Good delegation & interpersonal skills.
8.  Well spoken, pleasant and confident
9.  Fluent in English both written and spoken.
10.  Computer knowledge on: Word, Excel and PowerPoint are essential.