前台主管 Front Desk Supervisor

1）负责酒店前台的日常运营管理，确保接待、入住、退房、行李服务等流程顺畅。
Be responsible for the daily operationmanagement of the hotel front desk, ensuring smooth processes such asreception, check-in, check-out, and luggage services.
2）监督前台接待员、礼宾员、行政楼层接待员等岗位的工作表现。
Supervise the work performance of Front Desk Agent, Concierge, Club Lounge Agent, etc.
3）处理客户投诉与特殊需求，确保客户满意度。
Handle customer complaints and specialrequests, and ensure customer satisfaction.
4）负责VIP接待，确保每日VIP房间和备品在入住前的顺利准备。
Be responsible for VIP reception and ensurethat the VIP rooms and amenities are properly prepared before each guest'sarrival.
5）协调前台与其他部门（如客房、餐饮、安保）的沟通与配合。
Coordinate communication and cooperationbetween the front desk and other departments (such as housekeeping, catering,and security).
6）管理前台的文档、系统、报表及客户资料，确保数据准确无误。
Manage the documents, systems, reports andcustomer information at the front desk, ensuring the accuracy of the data.
7）负责前台员工的培训、排班与绩效考核。
Responsible for the training, scheduling andperformance evaluation of front desk staff.
8）带领前台负责会员的宾客满意度提升。
Lead the front desk team to enhance the guestsatisfaction of the membership customers.