值班经理 Duty Manager

1）负责酒店房务部的日常运营管理，确保各岗位工作正常运转。
Be responsible for the daily operation and management of the hotel Rooms to ensure the normal operation of all positions.
2）负责酒店前台日常运营管理，确保接待、入住、退房、行李服务等流程顺畅。
Be responsible for the daily operation and management of the hotel front desk to ensure smooth processes such as reception, check-in, check-out and luggage service.
3）负责VIP接待，确保每日VIP房间和备品在入住前的顺利准备。
Be responsible for VIP reception and ensure the smooth preparation of VIP rooms and amenities before check-in every day.
4) 带领前厅部负责会员宾客满意度的提升。
Lead the Front Office department to be responsible for improving the satisfaction of guests.
5) 监督客房清洁、布草更换、客房检查、公共区域维护等工作。
Supervise the cleaning of guest rooms, the change of linens, room inspections, and the maintenance of public areas, etc.
6) 处理客户投诉、突发事件及日常运营问题，确保客户满意度。
Handle customer complaints, emergencies and daily operational issues to ensure customer satisfaction.
7)检查员工工作表现，提供指导与反馈，确保服务标准执行到位。
Check the work performance of employees, provide guidance and feedback, and ensure that service standards are implemented effectively.
8)协调房务部与餐饮、工程、保安等部门的配合，确保信息畅通。
Coordinate the cooperation between the Rooms and departments such as Banquet, Engineering to ensure smooth information flow.
9) 定期汇总运营数据，向房务总监汇报。
Regularly summarize the operation data and report it to the director of Housekeeping.
10) 负责夜审和报表的完善。
Be responsible for night audits and the improvement of reports.