预定及总机文员 Reservation And Operator Agent

1）负责酒店的预订和总机服务，接听电话，处理客户咨询。
Responsible for hotel reservations and the operator service, answering calls andhandling customer inquiries.
2）提供准确的酒店信息，协助客户完成预订。
Provide accurate hotel information and assistcustomers in completing the reservation.
3）管理预订系统，确保数据准确无误。
Manage the reservation system to ensure theaccuracy of the data.
4）与酒店各部门沟通，确保客户信息及时传递。
Communicate with all departments of the hotelto ensure that customer information is promptly conveyed.
5）处理客户投诉和紧急情况，提供及时响应。
Handle customer complaints and emergencies, andprovide prompt responses.
6）对宾客体验进行电话回访，配合前厅部提升宾客满意度。
Conduct telephone follow-ups with guests toenhance their satisfaction, in collaboration with the front office.