Asst. HC Manager 健身中心副经理

MAJOR FUNCTION 主要功能 :
Toensure the professional attitude of all HC staff and provide the best in Guest Service thatexceeds Guest expectations. To maintain a high level of cleanliness and hygienethroughout the facility. Maintain all equipment in proper working and goodworking condition.
确保所有健身中心的员工以专业的态度向客人提供最好的服务。保持各种设备的清洁卫生。维持所有设备的正常运作。
SPECIFIC DUTIES 工作任務 :
1. Report on a regular basis to DOR on theperformance of against budgets, sales and profit projections. Analyze Variancesand monitor the impact of initiatives and corrective actions.
定期向房务总监汇报健身房的预算，销售和收益情况。根据分析的情况和影响作出更改。
2. Responsible for sales to guests / members andany actions taken by the incumbent that can impact on volume of business
负责健身中心会员的销售，争取更多的生意。
3. Responsible for all major operating expensesand has the capacities to set margins and manage the business against profitprojections.
负责所有用于经营的花费，制定管理所需的目标，达到预期收益
4. Daily briefing to clarify and inform dailyoperational events and activities.
召开每日部门会议明确、通告每天的工作。
5. To be responsible for overall operation of theHealth Club which include the swimming pool, sauna, locker facilities and poolbar.
负责健身中心的运营包括游泳池、桑拿、更衣室设备和吧台。
6. Ensure the safety and security of all guestsand fellow associates in order to provide a proper safe working area.
所有员工要确保客人和同事的安全提供一个安全的工作区域。
7. To direct and supervise the staff of the HCduring their shift operation.
指导监管健身中心员工的日常工作。
8. Provides constant feedback to hotel managementand department heads concerning service issues, including guest / member’sdesires, complaints and comments.
提供给酒店管理层和其他部门对酒店客人所关注的服务问题，客户需求和意见等。
9. Give direction and be responsible for theimplementation of plans
制定部门计划和指引方针。
10. Recommendchanges to the product and services. Use market research to develop newproducts and services.
对产品和服务做出变化。利用对市场的调查开发新的产品和服务。
11. Resolvecustomer complaints as appropriate to maintain a high level of customersatisfaction and quality.
解决客人的问题，保证客人的满意度和服务质量。
12. To assistall guest in exercise and /or weight training.
帮助客人进行体育锻炼和体重训练
13. Tocoordinate training activities on a weekly, monthly schedule. Ensure all staffwell trained on all emergency situations and are prepared for any fireevacuations
参与每周和每月的培训。确保所有员工受到紧急情况处理程序的培训并对火警疏散做好准备。
14. To superviseand monitor the hygiene level ofSwimming pool and Jacuzzi.
监督检测泳池和按摩池的卫生情况。
15. Be fullyfamiliar with all subordinates Job Description.
熟知所有下属的职责概况。
16. Log andreport all security incidents and accidents in accordance to hotelrequirements.
按照酒店要求记录、报告安全事故。
17. Makesuggestions and provide ideas to improve guest service.
为提高对客服务提供建议。
18. Work closelywith other sections and department to share information that will mutuallyassist all department to ensure proper guest delivery of services on aconsistent basis.
和其他部门紧密合作并分享信息以确保向客人提供持久的服务。
19. Assist andcooperate with managing special functions in poolside with F&B.
协助餐饮部提供泳池边的特殊服务。