为您服务中心主管 At Your Service Supervisor

1. Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
遵守酒店和部门的安全和保安政策和程序，确保环境清洁、安全和可靠。
2. Should comply with hotels’ policies, regulations, and service standards.
遵守酒店的规章制度和服务标准。
3. Ensure Exceptional Customer Service, such as, provide services are above or beyond customers’ satisfactions and expectations.
确保卓越的客户服务，例如，提供超过客户满意和期望的服务。
4. Maintain confidentiality of proprietary materials and information.
对专有资料和信息保密。
5.To serve as the main point of contact for all guest requests and needs, Supervisor is responsible for answering calls in order, recording the guest request and then pursuing the issue to a resolution. The supervisor must exhibit courteous hospitality at all times and fully own the guest issue.
作为处理所有客人需求的主要服务中心，主管的主要职责是按规定接听电话，记录客人的要求然后尽快完成。在处理客人要求的过程中须始终保持礼貌的态度。
6. Assists AYS Manager in efficiently managing AYS according to the established concept statement providing courteous, professional, efficient and flexible service at all times.
协助为您服务专线经理确保为您服务专线按照既定的理念顺畅运作，并随时提供礼貌、专业、快 捷、灵活的服务。