为您服务中心接线员 At Your Service Agent

1. Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
遵守酒店和部门的安全和保安政策和程序，确保环境清洁、安全和可靠。
2. Should comply with hotels’ policies, regulations, and service standards.
遵守酒店的规章制度和服务标准。
3. Ensure Exceptional Customer Service, such as, provide services are above or beyond customers’ satisfactions and expectations.
确保卓越的客户服务，例如，提供超过客户满意和期望的服务。
4. Maintain confidentiality of proprietary materials and information.
对专有资料和信息保密。
5.Receive, record, and relay messages accurately, completely, and legibly.
准确、完整、清晰地接收、记录和转发消息。
6. Accept and record wake-up call requests and deliver to appropriate department
接受并记录叫醒电话，并将其发送至相关部门。