宾客服务经理 Guest Service Manager

JOB OVERVIEW职位概述
-Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
直接向前厅部经理汇报并就所有与宾客服务及酒店运作相关的问题进行沟通。
-Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
对各种状况做出反应，以确保来宾被及时的礼貌接待并得到充分的注意和重视。
-Responds to guest needs and resolves related problems
就客人的需求做出反应并解决相关问题。
-Manage the activities of a front Office shift ensuring that guests receive prompt,Provides functional assistance and direction to all departments.
向所有部门提供功能性支持和指导。
-Cooperates, coordinates and communicates with other hotel departments as required.
按需要与酒店其它部门进行合作、协调和沟通。
-Supervises and directs Front Office personnel.
对前厅部工作人员进行监督和指导。
-Supports and assists Front Office personnel and all departments at peak periods.
在高峰期向前厅部工作人员和其它所有部门提供支持和协助。
-Assists Guest Relations in greeting, rooming, and sending off VIP guests.
协助客户关系部门迎接贵宾，为其安排房间并在其离店时送行。
-Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
监督员工的行为、制服穿着、卫生和外表形象。
QUALIFICATIONS AND REQUIREMENTS任职要求
-Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
-Problem solving, reasoning, motivating, organizational and training abilities.
具有解决问题，推理，号召，组织和培训能力
-At least 3 years working experience in a similar position in 5 star hotel, including supervisory experience, or an equivalent combination of education and experience
至少3年以上五星酒店相关工作岗位经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景
-Out going personality. Willing to work for long hours
外向性格、可以长时间的工作