业务拓展主任

财务回报
· Validate the potential ofassigned accounts and create account plans as per the IHG hotel BusinessDevelopment standard operating procedures
· 根据洲际酒店酒店业务发展标准操作流程（SOP），检验指定客户的潜力并制定客户计划
· Grow assigned accounts so tomeet fixed goals and maximise profitability
· 增加客户量，以达到既定目标和最大化盈利能力
· Gather information oncurrent and prospective clients / contacts to generate incremental business
· 收集当前和潜在客户/联系人的信息以产生增值业务
· Maintain effective control ofsales expenses
· 有效控制销售人员支出费用
PEOPLE
员工团队
· Use both account interactionsand publicly available tools to monitor competitors' activities as it relatesto both the hotel and the portfolio of accounts and share relevant informationwith key stakeholders in line with hotel procedures
· 通过两个客户之间交互交流信息和公开可用的途径来了解竞争对手的信息，因为它涉及到酒店和市场客户，并与关键合作者分享相关信息，既要符合酒店程序
· Provide feedback to managementon changing market conditions, including competition and market trends
· 向管理层提供反馈，以适应不断变化的市场状况，包括竞争和市场趋势
· Involve the BusinessDevelopment Manager where appropriate on sales calls and sales meetings
· 在适当的情况下，参与商务发展经理的销售电话和销售会议
· Communicate to his/her superiorany issues encountered and other relevant information
· 遇到的任何问题及其他相关信息及时与上级沟通
· Attend and participate intraining sessions, daily briefings and other meetings as required
· 参加培训课程，每日例会及其他被要求可参加的会议
· Where applicable, supervise,guide and train Business Development Coordinators in carrying out theirresponsibilities
· 监督，指导和培训商务发展协调员履行工作职责
GUEST EXPERIENCE
宾客体验
· Network within one’s portfolioof accounts to build relationships with key decision makers and other relevantstaff
在客户中，建立与关键决策者及其他相关人员的关系
· Conduct client meetings as wellas planning and coordinating site introduction tours and inspections
· 与客户进行适当的会议以及会议规划和协调，有必要的情况下带领客人参观酒店
· Handle and manage clients’queries or issues
· 及时处理客户的疑问或问题
· Be proactive and responsiblefor the follow up of new sales leads to enhance guest experience
· 积极主动并负责跟进新的销售线索以提升客人体验
· Develop and maintain contactwith business generators (MICE Planner; travel agents; etc.)
· 开发和维护与业务第三方（商务团队规划员；旅行社等）的联系
RESPONSIBLE BUSINESS
企业责任
· Ensure accurate and timelyupdating of an accurate record of all relevant activities in the provided SalesSystem (i.e. Delphi; Opera; etc.) for future reference and control purposes
· 确保准确及时地更新销售系统（如Delphi、Opera等）的相关记录，以备将来参考之用
· Update Account and Contactprofiles, attach Account plans, ensure ‘live’ information for action
· 更新客户和联系概况，附加客户计划，确保'活'信息以帮助产生新的生意
· Develop awareness andreputation of the hotel and the brand in the local community.
· 在当地社区发展酒店和品牌的知名度和美誉度
· Perform other duties asassigned by superior.
· 履行上级分派的其他职责。