Reservations Sales Agent 预订员

Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques.
使用促销及其他销售技巧销售IHG集团的产品和服务。
• Promote the Hotel’s (and ICHG generally) products and services.
推销酒店（及IHG集团）的产品和服务。
• Maintain a high level of product and service knowledge about all IHG Hotels in your region.
充分了解所在地区IHG集团酒店的产品和服务知识。
• Develop and maintain a regular pattern of sales calls.
开发和维护电话销售的常规模式。
• Prepare and execute action plans which increase reservation sales and associated business.
准备并执行有关预订销售及其他相关业务的行动计划。
• Record and process reservations made by phone/fax/email.
记录管理来自电话、传真及邮箱的预订。
• Accept wait list reservations.
接收等候列表。
• Process amendments to reservations such as extensions, early departures, etc.
留意预订状况的变化，例如电话号码、提早离店等。
• Manage “no show” reservations by investigation and recording of same.
调查、记录并管理“no-show”预订。
• Record special billing arrangements for groups and conventions.
记录团队和会议的特殊要求。
• Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval.
对接前厅经理或信贷经理。
• Maintain knowledge of special rates/ offers/ promotions.
充分了解特殊价格、促销及套餐。
• Monitor reservation levels and inform Managers of current and future occupancy rates.
监督预订情况，通知预订经理当前及未来的入住率。
• Prepare reports as requested (eg to travel agents, business houses etc).
协助准备各项报告。
• Track and establish pick up trends, occupancy history and market segment development to facilitate forecasting.
记录散客驱势，入住率记录和市场细分发展情况来协助预测工作。
• Ensure accuracy of guest history and client profiles in Data Base.
确保数据库中客人记录和客户资料的准确性。
• Track market codes.
记录市场代码。
• Collate, maintain and distribute relevant information and data obtained from both existing sources (consultants, economic forecasters) and external sources.
编写、保管和发放从现有信息来源（顾问、经济预测师）和外部信息来源获得的相关信息和资料。
Required Skills –
技能要求
One or more years of experience in a hotel reservation department. Strong knowledge of local businesses and business trends required. Must speak local language(s). Other languages preferred.
1年及以上酒店预定部或相关工作经验，需要熟知本地业务及业务趋势，必须掌握本地语言，能同时使用其它语言者优先。
• Communication skills are utilized for a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
• Proficient in the use of Microsoft Office
精通微软办公软件。
• Problem solving, analytical, reasoning, motivating, organizational and training abilities.
具有解决问题，推理，号召，组织和培训能力。
• Proficient in English &/or Mandarin
熟练的英语或者普通话。