MICE Fulfillment Executive 会务销售主任

FINANCIAL RETURNS财务回报
·
Develop deep understanding and knowledge of key
sectors targeted by hotel, and gain sectorial/account expertise when necessary
to maximise lead conversion rate
加强对酒店主要目标领域的深度了解和认识，必要时获取各行业/客户的专业知识，使线索转化率最大化。
·
Ensure the timely follow up and pursuit of
customers’ leads in order to drive the highest levels of conversion
确保及时的跟进并争取客户的业务线索，以推动线索转化达到最大程度。
·
Conduct and/or assist Business Development team
where necessary in customer negotiation process
必要时，组织和/或协助业务拓展团队的客户谈判程序。
·
Handle contract signing process
处理合同签订程序。
·
Updated lead status in relevant systems and
communicates lead status to relevant Business Development staff (e.g. account
owner)
在相关系统中更新线索状态并与相关业务拓展员工（如客户负责人）沟通线索状态。
PEOPLE员工团队
·
Team up with counterpart Event Management staff to
deliver sector/customer specific services when appropriate
与会务运营团队同等职位成员合作，在必要时为行业/客户提供要求的服务。
·
Communicate to his/her superior any issues
encountered and other relevant information
与上级领导交流他/她所遇到的问题及其它相关信息。
·
Attend and participate in training sessions, daily
briefings and other meetings as required
出席并参与培训课程、每日例会及要求的其它会议。
·
Where applicable, supervise, guide and train MICE
Fulfillment Coordinators in carrying out their responsibilities
适用时，监督、指导和培训会务销售协调员执行其工作职责。
GUEST EXPERIENCE宾客体验
·
Process customer inquiry in accordance to specified
service standards
根据具体的服务规范处理客户询价。
·
Develop and deliver relevant documentation to the
customer
为客户编制并提供相关文件。
·
Prepare and deliver site inspections for potential
customers (when necessary)
准备并为有可能的客户提供现场考察服务（必要时）
RESPONSIBLE BUSINESS企业责任
·
Prepare and submit proposals
编制并提交报价。
·
Ensure accurate and timely updating of a record of
all relevant activities and customer information in the provided Sales System
(i.e. Delphi; Opera; etc.) for future reference and control purposes
确保在所提供的销售系统中（即Delphi，Opera 等）及时准确的更新所有活动的准确记录，以便将来参考与管理。
Perform other duties as assigned.
执行分配的其它工作。
QUALIFICATIONS AND REQUIREMENTS任职要求
Degree or Diploma, and a minimum of one year of relevant experience
in customer relations. Relevant experience in the service industry would be an
advantage. Type and level of experience required may vary slightly based on
size and complexity of operation.
具有大专或大本学历。拥有至少一年服务业宾客关系和/或相关经验者优先考虑。所要求的经验类型与水平可视运营规模和复杂程度而有所不同。
Expected to possess the following skills:
应具备以下技能：
· Good communication and negotiation skills
良好的沟通和谈判技能。
· Ability to take initiative, adapt to change, meet deadlines and
commitments, and complete tasks and projects as required
能够身先士卒，适应变革，遵守时间和承诺，并按照要求完成任务和项目。
· Strong organisational skills required to maintain electronic and
paper filing systems
具有较强的组织技能，能够维护电子和书面档案系统。
· A high level of knowledge pertaining to policy and procedure and
communicates knowledge effectively to all personnel when applicable.
对制度和程序有高度认识，在必要时能和所有人有效的交流知识。
· Demonstrates clear and effective verbal and written skills for the
purpose of obtaining and conveying information to clients, technicians,
management and team members as well as producing reports
具备清楚而有效的口头和书面表达能力，能从客户、技术人员、管理层和团队成员获取并向他们传达信息，以及编制报告。
· Excellent PC skills (including MS Office)
出色的电脑操作技能（包括微软办公软件）