中餐厅服务员

Job overview职位概述
· Supports the Food and Beverage Service team byperforming support duties including mise en place of food preparation, set upof functions, set up of food and beverage equipment, bar operations andassisting with the preparation of service.
通过准备食品，布置餐厅，准备餐饮设备，管理酒吧和服务准备等支持工作来协助餐饮服务队伍的工作。
· Handles the billing and receiving of paymentsin all outlets in a timely, accurate and profession manner which ensures guestsatisfaction and minimizes losses to the hotel,assiststhe food and beverage team with food and beverage preparation, service andclearing and cleaning in peak times.
及时、准确和专业的处理所有餐厅的账单和收款，确保客人的满意度和将酒店的损失降到最低，在餐厅的高峰期协助餐饮队伍的餐饮准备，服务和清理清洁工作。
· Handle restaurant and room service orders via phone from guests,ensure orders are accurately posted to theappropriate guest account.
通过电话处理餐厅及客房送餐的客人订单，确保订单准确的挂到正确的客人的帐户上。
· Adhere to local regulations concerning health,safety, or other compliance requirements, as well as brand standards and localpolicies and procedures.
遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。
At Holiday Inn we want our guests to relax and bethemselves which means we need you to:
· Be youby being natural, professional and personable in the way you are with people
· Getready by taking notice and using your knowledge so that you are prepared foranything
· Showyou care by being thoughtful in the way you welcome and connect with guests
· Takeaction by showing initiative, taking ownership and going the extra mile
在假日酒店®，我们希望宾客能尽情放松、做回自己，这意味着我们的团队成员要做到：
· 展现真我：在与他人接触时真实自然、形象专业、积极乐观
· 时刻准备：注意观察周围的事物，运用自己的知识，做好应对任何事情的准备
· 体现关爱：对宾客关切周到、热诚欢迎并与他们心意相通
· 积极行动：积极主动、尽职尽责并且要多做一步
Duties and Responsibilities工作职责
· Preparing food and waiter stations
准备食品和服务台
· Preparing service equipment and materials
准备服务设备和材料
· Assisting with table preparation
协助餐台的准备工作
· Assist with the preparation of an outlet forservice including
协助餐厅的服务准备工作
· Assist with receiving and storage of goods
协助接收和存储物品
· Clean and maintain equipment and premises
清洁并保持设备和物资的清洁
· Maintain hygienic standards and procedures
遵守卫生规范和程序
· Assist with the preparation of functions
协助职责的准备工作
· Cleaning and maintaining glassware, flatware,china for service
清洁并保持玻璃器皿，餐具，瓷器的清洁以备使用
· Preparing filling bar trolleys
· 整理酒吧推车物品
· Checking used stock against issued stock
按发出的存货检查使用的存货
· Replacement of stock in accordance and recordingwith bar procedure
按照酒吧程序更换和记录的存货
· Ordering of restaurant items and storing items
餐厅物品的订货和存储工作
· Billing procedures in line with hotel policy
按酒店的制度计账
· Establishes and maintains effective employeeworking relationships
与员工建立并保持良好的工作关系。
· Attends in daily briefings and other meetingsas scheduled
参加每日的例会和其它计划好的会议。
· Attends in training sessions as scheduled
参加计划好的培训课程。
· Professionally handle enquiries billing andpayment of bills in compliancy with the hotel’s established policies andprocedures
按照酒店的规章制度专业的处理询问，结账和付款。
· Ensure that sufficient stocks of checks,printed materials, small denotation are available at all times in the outlet
确保餐厅随时储备足够的账单，印刷品，小的标志。
· Ensure that all work is balanced at the end ofeach shift and that the total, balances with the computer’s total
确保每班结束时总账，余款和计算机的总数等所有的账目平账。
· Ensure that the workstation is tidy and cleanat all times
确保工作台随时整洁
· Assisting with restaurant set up
协助餐厅的布置
· Assisting with clearing of dishes and table setup
协助清洁餐厅餐具和摆设餐台
· Assist with food and beverage service
协助食品和饮料的服务。
· Maintain detailed knowledge of menu, includingdaily specials
对菜单有具体的了解，包括每日特价。
· Ensure tables are cleared quietly andefficiently
确保迅速且高效的清理餐桌。
· Carry food and beverage trays in a safe mannerto minimize breakages
安全的举餐盘使破损将到最低。
· Maintain current information on all generalactivities of the hotel
了解当前酒店所有的活动。
· Answer the telephone within prescribed numberof rings. Efficiently and professionallyhandle incoming call.
在规定的电话铃响数范围内接听电话，高效专业的处理来电。
· Articulate and repeat each order to the guestbefore hanging up. Use guest name andtitle.
在挂电话前清楚的向客人重复点单，称呼客人的姓名和职位。
· Give guest the approximate time of delivery.
告知客人大约的送餐时间。
· Correctly enter all pertinent information of anorder including special items, instructions, etc.
正确输入点单的有关信息，包括特殊项目，说明等。
· Close checks to correct guest’s room account.
将帐单挂到正确的房帐上。
· Follow established script to encourageup-selling.
按制定的说明鼓励推销。
· Print reports and/or complete paperwork at theend of shift.
在下班前打印报告和完成书面工作。
· Promote teamwork and quality service throughdaily communication and coordination with other departments. Coordinate VIP deliveries with appropriatedepartments.
通过与其它部门日常的交流和协作来推动团队协作和服务质量，与其它相应部门协调贵宾的服务工作。
· Completeother tasks assigned by Superior.
完成上级领导分配的其他工作任务。
aCCOUNTABILITY责任范围
Number of employees supervised –
管理的员工
Direct N.A.
直接 无
Indirect N.A.
间接 无
Annual Operating Profit/Payroll Budget –
年度经营利润和薪金预算
· N.A.
无
Key Metrics –
主要绩效指标
· Completion of assigned tasks
完成分配给工作的情况
Decision Making Responsibilities (DecisionRights) –
决策职责(决策权)
· N.A.
无
QUALIFICATIONS AND REQUIREMENTS任职要求
Required Skills –
技能要求
· Demonstrated ability to interact with customers,employees and third parties that reflects highly on the hotel, the brand andthe Company.
完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
· Alcohol awareness certification and/or food servicepermit or valid health/food handler card as required by local governmentagency.
持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。
· Able to read and write English
能够读写英语。
Qualifications –
学历
· High School.
高中学历
Experience –
经历
· Food service experience with general knowledge ofrestaurant operations preferred.
拥有食品服务经验并具有餐厅运营的一般性知识者优先考虑。