Lobby Lounge Supervisor大堂吧主管

1.Assisting the Manager with the venue’s operation.
辅助经理做好部门运营。
2.Associate duty roster and station plan.
安排员工班次及区域划定。
3.Handling of guests complains.
处理客人投诉。
4.Checking on associate discipline, grooming standards and punctuality.
检查员工履职，仪容仪表及按时出勤情况。
5.Ensuring of service standards during operations and also to give training and guidance.
服务中坚持服务标准，并提供培训及指导。
6.Checking of guests’ satisfaction and proper handling of feedback and follow-up.
调查客人满意度，正确处理反馈并跟进。
7.Performs opening duties as assigned. (Check list)
依据安排履行开档职责（检查表）。
8.Performs closing duties as assigned. (Check list)
依据安排履行关档职责（检查表）。
9.Restaurant maintenance and housekeeping.
餐厅维护及清洁。
10.To update and disseminate relevant information to associates.
更新并与员工分享相关信息
11.Associate development, counseling and resolving associate conflict
员工发展，咨询及解决员工间的矛盾。