1. Maintain a highlevel of customer service awareness throughout the work process.
在整个工作过程中,始终保持高度的客户服务意识。
2. Maintain apositive work attitude, do a good job, take the initiative to solve problems,and always communicate clearly with guests or colleagues.
保持积极的工作态度,做好本职工作,并且主动解决问题,能够始终清晰的与客人或同事进行交流。
3. Beable to put forward comments or suggestions that are beneficial to the operation and environment of thehotel.
能够提出对酒店的运作及环境有益的意见或建议。
4. Be able toactively recommend hotel services and facilities to guests and suppliers.
能够积极的向客人及供应商推荐酒店的服务及设施。
5. Maintain organization of banquet service areas.
维护宴会厅区域的整齐有序。
6.Supervise proper tabulation of all banquet checks and be responsible for insuring that all checks are presented to guest for signature.
负责所有宴会账单的准备工作和确保所有账单送交客人签字。
其他要求
- 国际联号工作经验:优先
- 语言要求:英语-良好
- 计算机能力:良好
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