前台接待Front Desk Service Agent/行政楼层接待Executive Floor Service Agent

1. Keeps an accurate count of rooms sold, vacant, out of order, etc. and maintains accurate record of all hotel guests.
保持准确的房态，如空房，未清理，等等。并保留准确的酒店客人的纪录。
2. Reconciles Room Status report with Housekeeping, advises reception supervisor of any discrepancy.
将本部门房态报告与客房部的做比较，如有任何差异，向前台接待主管汇报。
3. Blocks rooms for VIPs and groups, pre-registers them and advises superior and Housekeeping Department accordingly.
为贵宾客人和团队定房，预先为他们做登记并根据需要与上级及客房部联系。
4. Attends to guests’ complaints, enquiries and requests. Refers major problems to superior.
处理客人投诉，询问和要求。对重要问题汇报上级。
5. Maintains cleanliness of work area.
维护工作区域的清洁。
6. Assign the room according to guest request. Offer the suitable room if guest has no reservation.
根据客人的预定要求登记并分房。如果客人并未做预定，为他提供适合的住宿。
7. Provide assistance to guests if necessary.
如有需要提供给客人协助。
8. In response to guest queries, gives out information regarding hotel services and facilities, , and other information we can offer: such as events, people, places of interest, cultural and entertainment performances.
对客人的询问做出回答，提供有关酒店服务和设施的信息，其他所能提供的信息， 包括事件，人物，娱乐场所，名胜古迹，文化娱乐表演等等。
9. PSB System Upload correctly.
公安局系统信息的正确上传。