总机兼预订文员 Core & Reservations Clerk

工作职责
Answers and directs phone calls, pages, radio requests and faxes in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons'policies.Responsible for selling the resort and providing information to prospective guests. To capture sales from the incoming calls and coordinate details of each reservation to ensure the guest's satisfaction.
岗位要求
1、大专以上学历；
2、国际五星级酒店1年以上相关工作经验；
3、很强的对客服务意识，多任务处理以及沟通技巧。
4、熟悉Opera 的操作，熟练使用各类办公软件；
5、流利的英语口语/书写能力