FOM 前厅部经理

Job Responsibilities
岗位职责：
To supervise the FrontDesk, Concierge team, Executive Lounge and the AYSto strive towards total guest satisfaction. Ensure that all associates areadhering to all hotel policies, standards, procedures and regulation. Need tobe able to perform in all front office functions. Total responsibility forhiring, training, and development all associates working for the Front Officeand AYS. Assist the Director of Rooms in all areas to ensure smooth operations.Mark sure achieve all FO goals on BSC
管理酒店前台，为您服务中心，礼宾部及行政楼层。保证每位员工都知晓酒店的政策，工作标准程序及操作规则。掌握前台各项职责。全面负责前厅的人事招聘，培训和员工职业发展。协助房务总监保证运营的稳定。确保完成前厅平衡积分卡上的所有目标。
Job Requirements
岗位要求：
1. Have relevant working experience.
有相关岗位工作经验
2. Strong problem-solving skills
解决问题能力
4. Have management thinking and ability
具有管理思维及能力
5. Strong customer and associate relation skills
较强的对客服务意识及员工关系意识