AM, Restaurant 餐厅副经理

This position open for both Chinese Restaurant & ADD Restaurant
本职位同时接收西餐厅及中餐厅副经理简历
Job Responsibilities
岗位职责：
1. Interacts with guests to obtain feedback on product quality and service levels.
与客人沟通以获得关于产品质量和服务水平的反馈
2. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
监督员工服务质量，确保客人服务，运营需求和财务目标得到满足
3. Ensures all associates have proper supplies, equipment and uniforms and in accord with the grooming standard
确保所有员工都有适当的用品，设备和制服，并符合仪容仪表标准
4. Empowers associates to provide excellent customer service within guidelines.
授权员工在指导方针内提供优质的客户服务
5. Handles associate question and concerns.
处理员工相关的问题
6. Handles guest problems and complaints, seeking assistance from supervisor as necessary.
处理客人的问题和投诉，必要时寻求经理的帮助
7. Monitors associates to ensure performance expectations are met.
确保员工的工作表现达到预期
8. Provides feedback to associates based on observation of service behaviours.
根据观察到的服务行为向员工提供反馈和跟进
9. Strives to improve service performance.
努力提高服务绩效和服务质量
10. Supervises restaurant and all related areas in the absence of the Restaurant Manager
在餐厅经理不在的情况下监管餐厅和所有相关运营工作
Job Requirements
岗位要求：
1. Effective sales skills to up-sell products and services
丰富的餐厅运营经验
2. Knowledge of menu planning, food presentation, and banquet, event restaurant service operations
了解菜单规划，食品展示，宴会，活动餐厅
3. Broad understanding of facility management (Sanitation, maintenance and operations)
对设施关系（卫生，维护和运营）有广泛的理解
4. Knowledge of overall hotel operations as they affect department
了解酒店的整体运营情况，以及对部门的影响
5. Financial management skills, ability to understand P&L statements, manage operating
budgets, forecasting and scheduling
财务管理技能，能够理解损益表，管理运营，预算和计划
6. Strong communication skills(Verbal, Listening, Writing)
较强的沟通能力（口头，听力，写作）
7. Strong customer and associate relation skills
较强的意识维护客户和员工关系
8. Effective coaching and development skills
良好的培训/协调技能
9. Strong organization skills
良好的组织能力