前厅部经理Front Office Manager

Operational
营运管理
§ Ensures the Front Office operates successfully and efficiently in accordance with brand standards.
确保前厅部能按照标准顺利并高效的运行。
§ Ensures that all daily VIP rooms, special guest rooms, long stay guest rooms for arrivals are blocked in advance and welcome amenities are appropriately ordered.
确保每日的贵宾、特殊客人、长住客的房间在客人到店前的封闭状态并保证礼品能适时适当的配置。
§ Ensures that all rooms are pre-blocked accordingly to arrival time and housekeeping is informed.
确保房间能按照客人的到店时间提前封闭并及时通知客房部。
§ Works closely with Housekeeping and Engineering Departments to ensure that rooms are blocked accordingly for maintenance.
与客房部及工程部保持紧密的联系以确保房间能得到及时的封闭及维护。
§ Ensures strict control of room keys for guests and other departments.
确保对客用及其他部门所用客房钥匙的严格管理。
§ Ensures that all floats (Front Desk, Assistant Manager, Concierge etc.) are used appropriately in accordance to Policies & Procedures set by the Hotel and that personnel with access to floats comply with international Policies & Procedures established by Finance.
确保整个前厅部（包括前台、副理柜、礼宾部等）资金运转能够按照本酒店及酒店财务部所制定的政策及程序实施。
§ Conducts frequent and thorough inspections together with the Housekeeping Manager, Club Lounge Manager and relevant Assistant Managers to ensure standard are met and any faults/ repair are addressed.
经常与客房部经理、酒廊经理及其相关副理通力合作以确保酒店各种标准能够得到执行，错误能够得以改正。
§ Liaises with the Reservations Department to ensure the proper market mix to achieve the maximum room average rate.
与预定部相协调以确保得到正确的市场数据最终使得优化平均房价。
§ Ensures that the daily Assistant Managers’ report is properly and clearly updated and all traces are properly followed up in a timely basis.
确保每日当班副理工作报告能得到清晰及准确的根新，确保各种事项的及时跟进。
§ Ensures commercial management techniques of availability control are applied to achieve the maximisation of room sales.
确保商业管理技能得到充分发挥以获得优化的房间销售。
§ Makes all decisions regarding overbooking the Hotel, ensures all out booking are carried out by a member of management.
在酒店出现超额预定时做出相应决策并指导管理层实施解决。
§ Ensures Front Office operates with a sales attitude, and all personnel are aware of sales and opportunities within the Hotel, which will assist, with the maximisation of revenue.
确保整个前厅部带着销售的态度去运作，使得每个员工都有销售意识，以获得收入。
§ Keeps senior management informed of any risk or opportunity in relation to the pre-set performance figures.
保持高度的对抗风险的预见能力，提前做好预防措施。
§ Ensures all Front Office personnel are aware of all room sales revenue targets, new procedures and that they are kept informed of performance results and instructions.
确保前厅部的每一个员工对客房收入目标以及新制定程序要有充分的意识，并保持这种行为的有效性及适时性。
§ Adheres to company credit policies to ensure all revenue expected will be received.
坚持酒店的信用政策以确保每笔预期收入的获得。
§ Monitors competitor performance both past and future to ensure correct selling strategies are applied.
时时关注竞争对手过去和将来的运作以确保本酒店正确的销售策略能得以实施。