Reservation Clerk 预订文员

接受毕业实习
1. Ensure clients’ satisfaction and adherence to Kempinski service standards.
确保客户的满意度并忠诚于凯宾斯基的标准。
2. Ensures all bookings have been key in exactly.
确保所有预定的准确性。
3. Make reservation report and send report adherence to Kempinski service standards.
制作预定报表并根据凯宾斯基的标准发送报表。
4. Follow internal credit policy.
遵守内部信贷政策。
5. To follow up on lost business and bring information about them to the knowledge of the department superiors.
跟进丢失的业务并向部门的上级汇报信息。
6. To spot-check reservations made the previous day and check all VIP arrivals.
检查预订抵店和检查所有贵宾到达。
7. Follow the internal upsell program for reservation department.
跟进预订部增效项目。