Front Desk Supervisor 前台主管

Following and comply with eachtask or job assigned by the department superior leader.
服从上级领导安排的工作和任务。
Plans and supervises the day today operations of the Reception section which are related to the arrival anddeparture of guests, including the room sales, the room assignments of VIPs,Groups and Crews and room registrations.
计划和监督前台日常运作，包括客人入住和退房，房间销售，贵宾的房间分配，团队和 机组房间登记。
Coordinates and monitors thework of direct subordinates and verifies that all receptionists are wellgroomed in order to ensure clients’ satisfaction and adherence to servicestandards.
督促和监督直接下属的工作准备, 遵守服务标准，以确保客户的满意度。
Carries out training for newemployees and on the job training. Motivates staff to bring about excellentperformance. Participates to theevaluation of staff performance once a year.
对新员工进行培训和在职培训，激励员工带来精彩的表现，每年一次参与员工的评价。
Handles guest requests andcomplaints in a polite and efficient manner, gives further instructions to therelevant staff if needed to ensure customer satisfaction and maintains a recordof all complaints received from all guests. Follows up when necessary.
礼貌有效的处理客人的要求和投诉,进一步跟踪相关人员的需求,以确保客户满意度和维护 所有客人的投拆记录。
During peak period, provideshelp and support to the receptionists with check-in, check-out and handlingguest requests.
在高峰时期,提供帮助和支持接待员办理客人入住,退房和处理客户请求。
Liaises and coordinates withvarious departments to ensure all information on guests are accurate such asrate, room type, billing, guest requests and oversees that guests’ specificrequirements are addressed in an efficient manner.
与各部门负责联络和协调,确保所有客人的信息是准确的,如房间类型,账单,并监督客人的具体要求在一个有效的方式中得到解决。
Keeps abreast on hotel productsand services as well as on tourist and business traveling information that maybe of any interest to our guests.
掌握酒店产品和服务以及旅游和商务旅行的信息,为任何感兴趣的客人提供解答。
At the end of shift, doeshandover reporting guest complaints, unusual situations and incidents that needfollow up, to ensure efficiency in the operation.
在下班前交接报告客人投诉,异常情况和事件,需要跟进的事件，确保运作效率。
Accomplishes a set ofadministrative duties such as running briefing, producing, reviewing andwriting reports and other specific duties related to the job function.
完成一套管理职责,如进行简报、回顾、审查和撰写报告和其他具体职责相关的工作职能。