Order Taker 文员

To get information on room status, departures and V.I.P.
接收到客房状态，退房和VIP客户信息。
To receive and record all telephone calls
接听并记录所有来电。
To maintain records of extra items such as iron and ironing boards, extra beds and baby cots.
做好特殊要求记录例如熨烫衣服，熨衣板，加床和婴儿床。
Handles lost & found items according to the policy and procedure.
根据制度和程序做好遗留物品的处理。
Records, reports and follows up the DND and discrepancy rooms
记录、报告并跟进设置“请勿打扰”和有房态差异的房间。
Checks the Queue room in Opera every 5 minutes to assists floor manager ensuring the queue rooms be released as soon as possible.
每五分钟在系统中查看一次赶房报表，协助楼层经理确保赶房的房间尽快放房。
Controls the Keyboard / Issues keys
控制钥匙分发。
Follows up on maintenance requests, to ensure completion.
跟进维修问题并确保完成。
Records and forwards to relevant department all guest requests for immediate action.
对所有客人的要求做好记录并通知相关部门立即付诸行动。
Performs other duties assigned by the Executive Housekeeper and/or Housekeeper
执行行政管家或者行政管家分配的其他工作。
Knows where all facilities of the hotel are and be fully aware of any relevant changes and events within the hotel and local area.
了解酒店的所有设施,关注酒店和当地区域内发生的任何相关改变和事件。
Keeps Housekeeping office clean, tidy and well-arranged at all times
始终保持客房部办公室干净，整洁整齐。
Be aware of the hotel policy and emergency procedure in the working area
了解酒店工作区域政策和应急程序。
Does not leave her desk without calling for a relieving as there should be one person on the desk.
在没有叫人顶替的时候不能离开办公桌因为文员办公桌不能离人。
Assists or takes the responsibility of Housekeeping Office Coordinator when need
在需要时协助客房部协调员或履行客房部协调员职责。
Assists or takes the responsibility of Store Clerk when need
在需要时协助仓管员或履行仓管员职责。
To attend training sessions or communication meetings as advised by the Assistant Housekeeping Manager/Executive Housekeeper.
按行政管家或者副管家的要求参加培训或者交流沟通会议。
To be perfectly aware of all procedures concerning safety and security in the hotel
完全了解酒店关于安全和治安的章程。
To be fully conversant with and act legally according to all measures regarding fire safety, security, hygiene, safety and employment
完全熟悉并且依法执行所有关于消防安全，安保，卫生安全以及雇工等方面的措施。
To act at all times according to hotel’s rules and regulations
任何时候都要遵循酒店的规章制度