Health Club Trainee 康体中心实习生

Taking and communicating messages for other club personnel
从俱乐部其他成员那里记录并沟通信息
Ensure all workbooks completed
确保所有工作都能完成
Attend any training course as required to continue professional development
参加要求的课程培训，发展自己的职业生涯
Communicate effectively in the workplace including regular departmental meetings and business launches and participate in club meetings.
在工作出色进行有效的沟通，包括定期的部门会议，商业活动以及参加俱乐部会议
Assist in smooth membership administration processes and guest signing in
协助进行顺利的会员管理程序和宾客登记
Ensure high operational standards in and the around the club at all times
总是保持高标准的运作
Changing room/club checks
变更客房和俱乐部的入住
Adhering to all company policies/procedures
遵循公司的政策与程序
Compliance with additional activities as requested by line or club manager
其他由直线经理或娱乐经理指派的工作
Administration of bookings and skin analysis procedures
管理预定和皮肤分析程序
Greet/ bid farewell to every member, potential member and guest who visits the club
同每一个会员，潜在会员和来访客人问候和道别
Serve waiting members and guests as quickly as possible.
尽快为等候的会员和宾客提供服务
Give a clear and friendly response to any questions asked.
对所提问题给予清晰友善的回答
Answer the telephone within three rings in the correct manner and give a clear and friendly response to all queries.
电话铃声响起后三声内接听，对所有询问给予清晰而友善的回答
Always use names when speaking with members & guests.
同会员和客人交谈时，总是能喊出其姓名
Provide quality member service through front desk and all aspects of the club
通过前台和俱乐部的各个部分为会员提供高质量的会员服务
Take ownership of any feedback/ complaints received by listening and responding according to the complaints policy
根据投诉程序接听和回答投诉，并负责反馈
Identify and exceed member & guests needs
发现并超越会员和宾客的需求