Front Desk Manager 前台经理

Directs front office operations such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests’ needs.
管理前台的正常运行包括登记、退房、协助客人等。满足客人的要求确保符合前厅部的政策、标准，保证客户满意度。
Participates in the development, implementation and review of the policies, procedures, practices and standards.
按照集团程序，参与执行和审查本部门的政策、程序、方法和标准的制定。
Make sure the department 100% complete to hotel safety and security policy, including guest information and hotel data as well as PCIDSS.
确保部门百分百遵守酒店安全政策，以及客人信息与酒店数据的安全和支付卡行业数据安全标准。
Selects, trains, develops, schedules and manages the performance of direct subordinates to ensure the efficient running of front office operations.
选择人才，培训、管理下级，以确保前厅业务的高效运行。
Manage hotel revenue by controlling room inventory, group blocking, packages, up selling, reinforcing the late charge policy to promote REVPAR.
通过控制房间库存、安排团房、包价、增销等，确保遵守晚退房等收费政策，使得酒店收益提高。
Maintains high visibility during peak period in order to ensure smooth running of operations, promotes good public relations, takes corrective actions and handles customers’ complaints to ensure their satisfaction.
在高峰时期维持较高的知名度，以确保业务的平稳运行，促进良好的公共关系，采取措施处理客户的投诉，以确保他们的满意度。
Greets VIP guests upon their arrival and escorts them to their room. Establishes good rapport and offers assistance for the length of their stay.
在贵宾抵达时做好迎接工作，并将其送到相应的房间与之建立了良好的关系，并提供协助，确保其入住满意度而延长入住时间，增加酒店收益。
Coordinates front office duties with various departments such as Executive Office, Housekeeping, Sales and Marketing, Engineering and Security to ensure that all guests are given friendly and caring service from their arrival until their departure according to Kempinski Standards in a safe and secure environment.
协调前台与各部门工作如行政办公室、客房服务、销售部、工程部和保安部，根据凯宾斯基标准在一个安全舒适的环境内，确保所有客人从他们的抵店到离店，都给予友好、贴心及满意的服务。
Identifies training needs, plans training activities and oversees their implementation for all front office sections. Follows up to ensure compliance and efficiency of training activities.
了解前厅部各部门的培训需求，计划培训活动，并监督履行、跟进，以确保合规性和有效率的培训活动。
Assists in the preparation of the annual budget and manning guide and manages within budgetary guidelines.
准备每年的预算目标及人员编制，协助预算管理。
Keeps abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that all front office staff are able to answer guest requests and questions.
熟悉所有的应急程序措施，了解酒店的促销活动，产品知识，开会传达VIP抵达和每日的活动等，确保所有前线办公室的工作人员能够自信地回答客人的要求和问题。
Accomplishes a set of administrative duties such as leading and attending meeting, writing reports and memos and other specific duties related to the job function. Pre-Opening tasks and responsibilities.
完成一系列的行政职责，例如开展，参加会议，并记录相关的工作任务、筹备工作和自身职责等。
Following and comply with each task or job assigned by the department superior leader.
服从上级领导安排的工作和任务。