Guest Relations Agent 前台接待员

Provide warm,friendly and efficient check-in for arriving guests, completing all hotelcheck-in procedures, with appropriate room allocation, paying special attentionto any special room requests from guests.
为预到的客人热情、友好、高效的办理入住，合理分配房间并完成所有入住手续，需要关注有特殊房间要求的客人。
Attend to allVIP guests which include room assignment, room check, amenities requisition,room key issuing, registration and escorting guest to the room.
负责所有的VIP客人接待，包括：房间分配、房间检查、备品准备、房卡制作、入住办理和送客人到房间
Hotel Tour for all the Patrons of the hotel if necessary.
在必要的时候引导客人参观酒店
Execute allcashiering procedures with accuracy and support all postings, corrections,rebates, currency exchange, paid outs, etc. with proper documentationand authorized signatures of managers.
准确执行所有收银操作程序，如：入账，调帐，减免，外币兑换，退款等，相关文件需合理并得到授权经理的签字。
Perform accurate shift audit balance toensure all postings have been balanced and all backup document and completedforms with authorising signatures are attached and submitted for nightauditor’s night balance and check.
每个班次平账准确，确保每笔抛帐正确并有支持的账单，完成的账单需有相关授权签字，每一笔帐单都应该投帐，以备夜审检查。
Prepare and performs group check-in and check-outaccordingly to ensure all group billing arrangements are in order and thatgroup instruction forms are distributed to departments concerned forinformation and follow-up.
办理团队入住和退房手续，确保所有团队帐目清晰，相关的团队单据交给相关部门用于信息传递和跟进。
Update guest information in the hotelcomputer system and daily follow-up to input guest information into the localPublic Security Bureau computer system, ensuring all required information areobtained and recorded for the local authorities.
更新电脑系统中的客人信息，每日跟进并上传至公安局证件扫描系统，确保所有上传信息齐全并做好记录。
Perform night shift duties whichinclude ‘R-card bin check’, clean up the counter and supplement stationery, etc.
做好夜班工作，包括检查入住登记单，整理接待台卫生和补充文具等。
Handle morning call bookings and ensurefollow-up is done with ServiceCenter to book the request at the correcttime, recording details in the computer system.
处理前台客人叫醒预订，交予服务中心跟进，确保记录的准确性，并将预订记录在系统中。
Carries outany other reasonable duties and responsibilities as assigned.
执行分派的任何合理任务和额外职责。