预订经理Reservation Manager

1. Ensure that the Reservation lines are attended to at all times during hours of operation and that sufficient staffing is present to meet the needs of daily business demands.
 确保预订部员工在运作时间都在，有足够的工作人员在场，以满足日常业务需求的需要。
2. Communicate anticipated business demands daily with each employee (arrivals/departures, group functions, guest requests, etc…)
  每日与每个员工沟通预期的业务（到达/离店，团队会议，客人的要求，等等...）。
3. Legibly update information boards within the Reservations Department.
   清晰地在更新预订部的信息板。
4. Ensure staff’s knowledge of hotel services, features and amenities.
   确保员工对酒店的服务，功能和设施等方面知识的了解。
5. Prepare and communicate assignments to the Reservations Staffs.  Assign additional tasks as they arise.  Hold employees accountable for the completion of assigned tasks, on a daily basis.
   给预订部员工准备和沟通工作任务。分配额外出现的工作。保持让员工完成每天分配的任务。
6. Respond to incoming calls within 3 rings, using correct salutations and telephone etiquette.
   在三声内接听电话，使用正确的称呼和电话礼仪。
7. group files are accurate and kept current.
   团队文件准确并保持目前的文件。
8. group requirements are entered completely and accurately from the Definite Booking Sheets.
  从确定的预订表上输入完整准确的团队要求。
9. Work closely with other departments to effectively accommodate guests’ special requests and amenities.
密切与其他部门合作，有效地满足客人的特殊要求和礼仪安排。