楼层经理Floor Manager

1. Work closely with the Reception to ensure correct room status at all times.
 与前台接待密切合作确保任何时间内正确的房态。
2. Assign and supervise the floor supervisors in their work, and offer assistance when needed.
分配和监督楼层主管的工作并在需要时提供帮助。
3. Handle, record and follow up on loan items and extra supplies to guests. Conduct monthly inventories of on-loan items, phones.
 处理，登记和跟踪借出物品，每月盘点一次出借物品，手机。
4.Record status of daily attendance for all Housekeeping team members.
记录所有管家部员工出勤的情况。
5. Work with laundry manager to ensure all room attendants have enough linen to use.
和洗衣房经理协作，确保楼层每天有足够运营的布草使用。
6. Personally inspect VIP rooms.
检查预抵VIP的房间。
7. Daily spot check all supervisors’ and senior room attendants’ VR rooms, to ensure the room cleanliness and maintenance up to standard.
每天抽查所有主管和高服的可卖房，确保房间清洁质量和工程达到标准。
8. Identify VIP, regular and long staying guest, develop rapport to offer personalized service and assistance.
确认VIP客人，常住客人和长包房客人。建立良好关系并提供个性化和超值服务
9. Adhere to floor and guest room cleaning and maintenance programs, ensure it is implemented as scheduled.
坚持楼层和客房的清洁和养护计划，并确保按计划执行。