楼层主管 Floor Supervisor

职位描述 Job Description
1.检查客房,客用走廊区域的清洁卫生，确保给客人提供一个干净、清新、整洁的住宿条件和环境。
Responsible for the cleanliness & maintenance of all guest room, guest corridor and service area, to ensure a clean, fresh , tidy accommodation and environment is provided to guest.
2.检查和改变房间状态，保证干净整洁的房间已作好准备由前厅部出售给客人。
Inspect & change room status to ensure clean & tidy room is ready to sell by Front Office to guest.
3.监督和培训员工, 为了保护酒店和客人的财产，必须正确使用和维护机械、化学品。关注客人投诉和要求，确保根据酒店标准提供专业和令人满意的服务。
Provide supervision and training for colleagues to ensure the proper usage and care for the machine and chemical in order to protect hotel and guest’s property. Attend to guest request & complaint to ensure professional and satisfactory service is provided according to hotel standard.
4.确保在规定期限内完成特殊清洁计划并达到要求。
Ensure that special cleaning program schedules are carried out within the time limited and performance is up to requested standard.
5.检查客房，确保日用品的正确放置，迷你吧有效期的核查和补充，家具的清洁达到酒店标准。
Inspect guest rooms to ensure amenity set up, mini bar replenishment, mini bar expired date inspection and orderliness of furniture are met with hotel standard and guidelines.
6.控制日用品库存、提交储存申请，布草库存，保证提供充足的日用品且符合预算经费。
Control amenity stock, store requisition, linen stock to ensure enough supplies is provided and expenses budget is met.
7.报告客人楼层任何不寻常的问题和处理所有失物招领问题，确保客人，员工和酒店的安全。
Report any irregular matters on guest floor and handle all Lost & Found matters to ensure the safety and security are provided to guest, employee and hotel.
8.确保部门内部良好的沟通和团结合作。
To ensure good inter departmental communication, network and teamwork.
9.完成指定的其他工作。
Completed other duties as assigned.
任职要求 Qualifications
1.至少三年大专。
Minimum 3 years’ college education.
2.5星级酒店客房服务工作经验至少两年。
Room attendant experience in 5 stars hotel for minimum 2 years.