客房文员 Housekeeping Clerk / Order Taker

职位描述 Job description
1. 确保从服务中心接到的客人要求能够被迅速处理并满足。
Ensure that all requests from “Personal Guest Service” is handled promptly and properly logged.
2. 与接待部密切合作确保任何时间内正确的房态。
Work closely with the Reception to ensure correct room status at all times.
3. 发放，收回，登记和控制所有管家部呼机。
Issues, receives, records and controls all Housekeeping pagers.
4. 处理，登记和跟踪借出物品，每月盘点一次出借物品，呼机。
Handle, record and follow up on loan items and extra supplies to guests. Conduct monthly inventories of on-loan items, pagers.
5. 记录所有管家部员工出勤的情况。
Record status of daily attendance for all Housekeeping associates.
6. 按要求准备月报表。为管家部各部分，即布草房，楼层，公共区域，洗衣房准备月度报告和盘点提供帮助。
Prepare monthly reports as required. Render assistance to respective Housekeeping sections, Linen/Uniform, Floors, Public Areas, Laundry in preparing their monthly reports and inventories.
7. 更新管家部月度人力报告。
Review and update the monthly Housekeeping Manning Guide.
8. 熟练掌握电脑，为管家部办公室工作提供帮助。
Know how to use computer and support the office work if possible.
9.和杀虫公司，机器设备修理公司以及园林公司协调工作进度。
Co-ordinate work progress of Pest Control Personal, Machine & equipment repairs and Grounds and Garden from external company.
10.确保及时正确的收发所有客房物品，以及一般性的储备物品。同时，还要负责仓库的维护和清洁工作；整理收据，确保所有保管物品按公司和酒店的规定安全存储。
Ensure that all guest room items are received and sent in a timely and correct manner, as well as general reserve items.Also responsible for the maintenance and cleanliness of storerooms; the
filing of receipts and ensuring safe custody of all store items in accordance
with corporate and hotel policies.
任职要求 Qualifications
1.至少三年大专。
Minimum 3 years’ college education.
2.一年的相关工作经验。
1 years experience in the administrative assistance, or related professional area.