预订员 Reservation Agent

职位描述 Job description
1.行政Administration
a.使用销售技巧,以优化酒店收入并一直显示高水平的客户服务。 
Coordinate with other operating departments such as Front Office, Concierge,
Housekeeping, Food & Beverage to arrange guest’s requirements.
b.推销酒店的产品和服务。 
Upsell the hotel’s products and services.
c.解决客户关于预订的投诉并立即采取补救行动。
Solve complaints from clients in regard to reservations and take immediate remedy action.
2.功能 Functional
a.有效和专业的处理所有预订请求。
Handle all reservation requests efficiently and professionally.
b.在系统里正确，迅速地输入预订请求,修改和取消预定。 
Enter reservations requests, amendments and cancellations properly, promptly and into Opera PMS.
c.妥善处理所有房间分配的具体请求。 
Handle all specific requests on room allocation properly.
d.确保准确的统计价格代码,并正确录入系统中。 
Ensure accurate statistics codes, are properly entered into Opera PMS.
e.确保个人资料、公司资料、旅行社资料和来源资料正确连接在系统里。 
Ensure individual profiles, company profiles, travel agents profiles and source
profiles are properly linked in Opera PMS.
f.减少未接电话的数量。  
Minimize number of abandon calls.
3.收益管理 Revenue Management
a.提醒预订经理房间库存可买性的变化。
Alert Reservations Manager in changes of room inventory availability.
b.使用销售技巧为优化酒店收入并时刻显示高水平的客户服务。   
Use the selling skills in order to optimize hotel revenue and display at all times, high level of customer service.
任职要求 Qualification
1.酒店管理或相关学科的文凭，优先擅长英文口语和书写的求职者。
Diploma or certificate holder in Hospitality Management or related，good at English both speaking and writing is an advantage.
2.至少在酒店预定部有一年的工作。
Minimum 1 year solid working experience in hotel reservations.