餐饮部经理 RB&E Manager

职位描述 Job description
1.协助确保食品和饮料的活动与各自的企业战略保持一致，并在适当的时候实施酒店行动。
Assist to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
2.监督部门业务手册的准备和更新。
Oversee the preparation and update of individual Departmental Operations Manuals.
3.定期举行部门会议，确保部门简报和会议有效，并在必要时进行。
Conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
4.确保提供品牌承诺并随时提供卓越的客户服务。
Ensure the delivery of brand promise and provide exceptional guest service at all times.
5.酌情为其他部门的内部客户提供优质服务。
Provide excellent service to internal customers in other departments as appropriate.
6.以礼貌和有效的方式处理所有客户和内部客户的投诉和问询，并确保问题得到满意解决。
Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
7.保持良好的工作关系，积极的客人和同事互动。
Maintain positive guest and colleague interactions with good working relationships.
8.与客户保持良好的客户关系，建立和谐关系。
Establish a rapport with guests maintaining good customer relationships.
9.确保最低品牌标准已经实施。
Ensure that minimum brand standards have been implemented.
10.符合尼依格罗酒店全球标准。
Embrace all the standard of Niccolo Hotels Global expectations.
任职要求 Qualification
1.大学及以上文凭毕业，工商管理/酒店管理专业或同等学历。
University/ Higher Diploma graduate, major in Business Administration/ Hotel Management or equivalent.
2.至少有2年在餐饮部门工作经历。
At least 2 years working experience on the same position in F&B.