餐饮总监 Director of RB&E

Operational 营运
• Ensure that all the outlets and banquets are managed efficiently according to the established concept statements.
确保所有餐厅和宴会都按照既定的概念声明进行高效管理。
• Monitor service and Restaurants, Bars & Events standards in all outlets and banquets. Work with the Outlet Managers, Banquet Service Manager and respective Chef de Cuisine’s to take corrective action where necessary.
监控所有商店和宴会的服务和餐厅、酒吧和活动标准。与餐厅经理、宴会服务经理和相应的厨师合作，在必要时采取纠正措施。
• Conduct frequent and thorough inspections together with the Executive Chef of the Restaurants, Bars & Events Operation.
与餐厅、酒吧和活动运营部行政主厨一起进行频繁和彻底的检查。
• Frequently verify that only fresh products are used in Restaurants, Bars & Events preparation.
经常验证餐厅、酒吧和活动准备中仅使用新鲜产品
• Frequently taste Restaurants, Bars & Events in all outlets and be demanding and critical when it comes to Restaurants, Bars & Events quality.
经常品尝餐厅，酒吧和活动在所有网点，并苛刻和关键，当涉及到餐厅，酒吧和活动的质量。
• Assist the Executive Chef with creative suggestions and ideas.
协助行政主厨提供创意建议和创意。
Guest Service 宾客服务
• Establish a rapport with guests maintaining good customer relationships and handle all guest complaints, requests and enquiries on food, beverage and service.
与保持良好客户关系的客人建立融洽的关系，处理所有客人对餐饮和服务的投诉、要求和查询。
• Personally, and frequently verify that guests in the outlet are receiving the best possible service.
个人并经常验证客人正在接受最好的服务。
• Spend time in the outlets (during peak periods) to ensure that the outlet is managed well by the respective Outlet team and functions to the fullest expectations.
花时间在餐厅（在高峰期），以确保餐厅由各自的 餐厅团队管理良好，并充分发挥期望。
Marketing 市场营销
• Prepare with the respective Outlet teams, a yearly marketing plan for each outlet, which is the basis of the Restaurants, Bars & Events Annual Marketing Plan.
与各自的团队一起准备，每个餐厅的年度营销计划，这是餐厅、酒吧和活动年度营销计划的基础。
• Continuously seek ways to assist the Outlet Management maximize their revenues and profits.
不断寻求各种方法，帮助出口管理层实现收入和利润最大化。
• Monitor and analyses the activities and trends of competitive restaurants, bars and other hotel’s banqueting departments.
监控和分析竞争餐厅、酒吧和其他酒店宴会部门的活动和趋势。
• Ensure that all Outlet Management Teams and Catering Department are fully aware of market needs and trends and that their products meet these requirements.
确保所有出口管理团队和餐饮部门充分了解市场需求和趋势，并确保其产品满足这些要求。