前台经理 Front Desk Manager

Be in charge of the daily operations of the Front Desk, ensuring all Guest Relations agents are providing warm, friendly and efficient services to all guests.
负责管理前台员工的日常操作，确保为客人提供热情、友好、高效的服务。
Responsible for all VIP guests welcome process, ensure all guests are well taken care of during their staying.
负责VIP客人接待过程，确保客人在店期间得到妥善照顾。
Plan the monthly duty roster and training plan according to the operational needs of the Front Desk, with emphasis on manpower coverage and improving the service standards of the Guest Relations. Compiles monthly reports to be submitted to the Front Office manager.
根据前台的运作情况安排排班表及培训计划，特别要注意人员安排，提高前台服务标准。整理前台月度报表并提交至前厅部经理。
Supervise and guide Guest Service Supervisor and Guest Service Agents in their duties to ensure all Reception and cashiering procedures are executed according to hotel requirements and recorded accordingly, providing feedback for the agents when necessary.
监督指导当班前台接待主管和前台接待员按照酒店前台和收银程序执行操作并记录，在必要时提供反馈给员工。
Review the work procedures at the Guest Service Agents and modify to improve the quality.
观察前台接待员的工作程序，修改以便提高服务质量。
Ensure proper room assignment with the preference of the arrival guests and co-ordinate with the Housekeeping on the room status and make any necessary arrangement when required.
与客房部协调房态，根据到店客人的喜爱或特殊要求安排合适的房间。
Be responsible for the requisition and stock maintenance for all Front Desk related stocks, ensuring adequate supply of all items when needed.
负责保证前台部门所有物品都有充足的库存并合理存放。
Devise and conducts training, discipline and counselling sessions to maintain order in the Front Desk, and to ensure all colleague are equipping with the correct knowledge and guest service attitude at all times.
负责前台培训，制定规章制度并监督执行，确保所有员工熟练掌握业务知识和良好的服务意识。
Monitor guest programs such as guest birthday and honeymoon，Kids program, etc.
督导客人关爱计划，例如：客人生日，蜜月及儿童关怀计划等。
Carries out any other reasonable duties and responsibilities as assigned.
执行分派的任何合理任务和额外职责。