高级餐厅主管Senior Restaurant Supervisor

Administration行政
Conduct regular divisional communications meetings and ensure that departmental
briefings and meetings are effective and conducted as necessary.
协助定期主持召开部门沟通会并确保分部门例会和会议确实有效且在必要时进行指导。
Customer Service宾客服务
Ensure the delivery of brand promise and provide exceptional guest service at all
times.
确保遵循品牌承诺并始终提供优异的对客服务。
Provide excellent service to internal customers in other departments as appropriate.
在适当的时候为其他部门的内部客人提供优质服务。
Handle all guest and internal customer complaints and inquiries in a courteous and
efficient manner, following through to make sure problems are resolved
satisfactorily.
礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
Maintain positive guest and colleague interactions with good working relationships.
与客人和同事保持基于良好工作关系的互动接触。
Establish a rapport with guests maintaining good customer relationships.
与客人建立并保持良好的客户关系。
Handle all guest and internal customer complaints and inquiries in a courteous and
efficient manner, following through to make sure problems are resolved
satisfactorily.
礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
Personally, and frequently verify that guests at Niccolo Kitchen are receiving the best
possible service.
经常亲自证实餐厅客人得到的是最好的服务。
Spend time at Niccolo Kitchen (during peak periods) to ensure that they are managed
well by the respective colleagues and functions to the fullest expectations.
在餐厅区域花时间巡视（高峰时段）以确保员工很好地管理餐厅区域并使各项活动达到最佳满意度。
Financial 财政制度
Maximize colleague productivity through the use of multi-skilling, multi-tasking and
flexible scheduling to meet the financial goals of the business as well as the
expectations of the guests.
将员工的工作能力通过多项技能、多项任务和有弹性的日程安排运用而达到最大化，以完成经营上的财政目标和顾客期望。
Focus attention on improving productivity levels and the need to prudently manage
utility/payroll costs within acceptable guidelines ensuring optimum deployment
and energy efficiency of all equipment.
关注工作效率水平的提高以及在适用的原则指引下对于设施设备或者支出成本的慎重管理的要求以达到所有设备的最佳调配和能源使用效率。
Assist to ensure that the outlet is operated in line with maximizing profit while
delivering on the brand promise.
确保遵守品牌承诺以追求利润最大化为原则进行部门运作。
Assist the Outlet Assistant Manager to achieve the monthly and annual personal target
and the outlet’s revenue.
协助餐厅助理经理达到月度和年度个人目标和餐厅营业收入。
Ensure that all hotel, company and local rules, policies and regulations relating to
financial record keeping, money handling and licensing are adhered to,
including the timely and accurate reporting of financial information
确保与财务记录的保留、钱款处理和许可以及及时而准确的财政信息的上报全部符合酒店、公司和本地的制度、政策和规章的规定。
Assist in the inventory management and ongoing maintenance of hotel operating
equipment and other assets.
协助进行盘点管理和酒店营运设备和其他设施持续的保存保养。
Ensure new technology and equipment are embraced, improving productivity whilst taking
work out of the system.
确保使用新技术和设备，简化工作系统提高工作效率。
Operational 营运
Ensure that minimum brand standards have been implemented.
确保酒店所有的乃至最细小的品牌标准都要被贯彻执行。
Work closely with other Outlet Managers in a supportive and flexible manner,
focusing on the overall success of the hotel and the satisfaction of hotel
guests.
以支持和灵活的态度与其他员工紧密合作，着眼于整个酒店的成功和酒店客人的满意度。
Ensure that Restaurants, Bars & Events colleagues work in a supportive and
flexible manner with other departments, in a spirit of “We work through Teams”.
以支持和灵活的态度和“团队协作”的精神与其他部门合作。
Have a thorough knowledge and understanding of all Restaurants, Bars & Events
items in the menu and the ability to recommend Restaurants, Bars & Events
combinations and up sell alternatives.
对菜单上的所有菜品和饮料有全面的知识和理解，并能推荐菜品和饮料的搭配及促销。
Ensure that the outlet is kept clean and organized, both at the front as well as the
back of house.
在每次用餐结束后清理台面或餐桌并重新摆台。
In the absence of Assistant Outlet Manager, conduct daily pre-shift briefings to colleagues
on preparation, service and menu.
在助理经理不在时，给员工进行日常关于餐前准备、服务及菜单的例会。
Assist to liaise with the Culinary and Beverage Department on daily operations and
quality control if appropriate.
针对每日营运和质量控制，协助与厨房及酒水部门密切沟通。
Perform the function of cashier and responsible for Infrasys cashiering procedure.
严格遵守财务部发出的关于收银及现金处理的政策和程序。
Verify all credit cards presented by guest within validity of the card.
核对所有客人呈交信用卡，确保所有信用卡都在有效期内。
Verify cash received ensuring only genuine money been collected.
核对收取的现金，确保所收现金都是真钞。
Be a hands-on supervisor and be present at all times in the Outlet, especially during busy periods.
做一个有执行能力的主管并时常出现在部门，特别是部门繁忙时。
Ensure par stock level of all items and guest supplies according to hotel requirement.
按照要求维持所有物品和客用品的标准库存量。
Ensure consistent check and supervision on Restaurants, Bars & Events items during
operation, making feedback as appropriate.
在营运过程中将对于餐饮产品的检验和监督贯穿始终，并在适当的情况下作出反馈。
Supervise on restaurant services and catering standards, implement correct measure with
assistant Niccolo Kitchen manager, Executive Sous Chef and Sous Chef where
necessary.
监督餐厅的服务和餐饮标准。在必要的地方，与助理餐厅经理、助理行政总厨和厨师长一起实施正确的措施。
Carry out inspection on Restaurants, Bars & Events operation with restaurant
manager frequently and thoroughly.
与餐厅经理对餐饮营运进行频繁而全面的检查。
Give assistance to restaurant manager on creative suggestions and ideas.
协助餐厅经理提出富有创意的建议和想法。
Personnel 人事
Support, demonstrate and reinforce the Niccolo Hotels Values and Culture Characteristics.
支持、证明并加强尼依格罗酒店价值观和文化的特点。
Other Duties 其他职责
Exercise responsible supervisory behaviour at all times and positively representing the
hotel team and Wharf International.
在任何时间表现负责的行为，并以积极的形象代表酒店管理团队和九龙仓国际。
Understand and strictly adhere to Rules and Regulations established in the Colleague
Handbook and the hotel’s policies concerning fire, hygiene, health and safety.
理解并严格遵守员工手册中的规章制度以及涉及到消防、卫生、健康和安全的酒店政策。
Ensure high standards of personal presentation and grooming.
确保高标准的个人形象和仪容仪表。
Respond to changes in the Restaurants, Bars & Events function as dictated by the
industry, company and hotel.
根据行业、公司和酒店对于餐饮及宴会部职能要求的变化做出反应。
Attend training sessions and meetings as and when required.
需要时参加培训课程和会议。
Carry out any other reasonable duties and responsibilities as assigned.
执行分派的任何合理任务和额外职责。