Room Attendant 客房服务员

岗位职责
Responsible for the cleanliness of assigned guest rooms and service areas.
1. 负责所分配的客房和服务区域的整洁。
Offer all possible assistance to guests and respond to guests request
2尽可能地为客人提供帮助,反馈客人要求
Maintain all equipment in good working condition
3维持所有的装备工作性能良好。
Report for duty punctually wearing the correct uniform and name badge at all times
4准时上班并正确穿戴制服和名牌
Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
5熟练掌握产品和服务知识，以便于向客人介绍和销售服务和服务设施。
Actions on any guests' preference.
6所有行为均尊重客人喜好。
Maintains all interactions with guests and handled professional with care adhering to hotel.
7确保与客人交流时是专业的、关怀备至的并且符合酒店相关政策程序。
Delivers high cleaning quality consistently as per established standard.
8按照酒店既定的卫生质量标准，始终保持高质量的清洁服务。
Maintains and cleans guestrooms, corridors and floor pantries as per established standard
a) Operating procedures.
9按照酒店既定的相关标准清洁和保养客房、楼道和楼层工作间。
Replaces all supplies, amenities and linens as per established standard operating procedures.
10按照酒店既定相关标准摆放所有易耗品、布草以及其他相应物品。
Provides turn down to guest rooms according to procedures.
11按照酒店相关标准为客人提供开夜床服务。
Upon completion,updatesguest room’s status.
12完成工作后更改房态。
Ensures rooms are cleaned according to Rooms requirement of the day.
13确保每天所有分配的房间均完成清洁。
Keeps trolley neat and adequately supplied.
14工作车时刻保持整洁且备货充分。
Maintains all equipment in good working condition.
15确保所有设施设备均保持良好的使用状态。
Keeps linen closet neat and in good order.
16布草柜时刻保持整洁有序。
Reports any loss or damage of linen, furniture, fixture or equipment to the Floor Supervisor.
17向楼层主管汇报任何有关的布草、家俱或设备的丢失和毁坏情况。
Reports maintenance deficiencies to the Floor Supervisor.
18向楼层主管汇报工程维修情况。
Reports any lost and found item to Lost and Found room immediately.
19及时向遗留物品管理处登记遗留物品情况。
Carry out other tasks as directed by your supervisors
20完成上级交待的其它任务。
岗位要求
Job Knowledge / Skill:
专业知识技能：
Good knowledge for using chemicals and clean rooms.
具有良好清洁剂使用及清洁房间方面的知识。
Certification: Senior high school or above work experience is preferred
文凭证书: 具有高中以上或本岗位工作经验者优先
Experience: 2 to 3 years experience as Floor Attendant
工作经验: 2到3年的楼层服务员工作经验