1 Assist Banquet Manager in all aspects of his responsibility scope.
2 Assists to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
3 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
4 Continuously seeks Marketing and Public Relations opportunities to increase awareness and ultimately business.
5 Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health and safety.
6 Supervise, lead and work together with associates to provide the food and beverage services in line with the Hotel’ s policy and procedure to guests for functions.
7 Actively involve in planning of training and developing associates.
8 Monitor and control the operating equipment, capitals and wear and tears of the banquet department at consistent tip-top condition level to ensure consistent supply.
9 Maintain the cleanliness of the banquet rooms, back of the house area and storeroom areas and upkeep them in a consistent neat, tidy and well serviced condition.
10 Co-ordinate with guests for function requirement and anticipate to guest maximum satisfaction.
11 Communicate with the banquet manager and associates in a consistent manner.
12 Roster the banquet department associates and casual associates for functions needs and anticipate the constant changes due to nature of the banquet department.
13 Complete other duties as assigned.
Education: High school graduate, (tourism school preferable)
Certification: Certificate on Train the Trainer, Leadership Skill, Supervisory Training
Experience: 5 years in food and beverage service in a large size international hotel(4 or 5 star) with at least 3 years in captain position
Other: Age at 26 years and above (preferred); dynamic, pleasant and outgoing personality; command of computer is preferred but not required; proficiency in English speaking and Mandarin speaking; good interpersonal skill and able to work with people in a professional manner.