宾客关系主任（GRO）

Duties and Responsibilities:
工作职责：
· Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
查阅来客名单，检查对客人和贵宾的房间分配情况、各类设施情况以及特别申请
· Oversee maintenance of efficient repeat guest history system
对常客客史档案系统进行高效维护及监管
· Perform such functions as to include but not be limited to:
行使下列功能，包括但不仅限于：
1. Priority Club and regular guest welcome letters
向优悦会会员和常客致欢迎信
2. Solicitation of Priority Club applications
发展优悦会会员
3. Attending to special requests by guests
回应客人提出的特别要求
· Handle guest complaints and refer them as necessary, follows up on corrective action
处理客人投诉，如有必要则将其提交给有关部门，并对纠正措施进行跟进
· Schedule and attend regular Priority Club and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery
计划并参加优悦会和贵宾的定期鸡尾酒会和社会活动，以便进一步提高服务质量
· Overall responsible for ensuring and maintaining the entire range of services offered for the Club Floor and Club Lounge with the aim to maximum guest satisfaction
确保向行政楼层和行政俱乐部提供全方位的服务，最大程度的获得宾客满意度
Qualifications and Requirements:
任职要求：
· Bachelor Degree or Diploma in Hotel Administration, Hotel Management or equivalent. 1 years’ experience in front desk / guest services operations or an equivalent combination of education and experience.
具有酒店行政管理，酒店管理或相关的大专学历或职业证书。拥有1年前台或宾客服务部工作经验，或与此相当的教育和相关工作经验结合的背景。