西餐厅主管 ADD Restaurant Supervisor

1.Confidently knowing the food and beverage menu contents and be able to explain them in detail to guests. Understand dietary requirements and offer appropriate suggestions.
熟悉掌握菜单及饮料单上的内容，并可以向客人做出详细解释。了解健康食品的要求，可以提出适当的建议。
2.Be able to make suggestions on the menu that might suit guests of different nationalities.
根据客人不同的国籍，推荐相应的食品。
3.Undertake steps/process to ensure that all areas of the restaurant are set to the standards required for breakfast, lunch and dinner. This includes setting tables, setting the buffet, having all equipment ready for service and ensuring you have been briefed by your supervisor for the shifts activities.
遵守服务程序，保证餐厅的各个区域都符合早餐、午餐及晚餐的服务标准。其中包括收银台的准备工作，与厨师交流餐厅预定的详细情况。
4.You feel confident with TBS checklist on complaint handling.
以TBS标准为基本准则处理客人投诉。
5.Make sure all areas are cleaned and maintained in accordance with operating procedures.
严格执行服务程序，确保所有服务设施的清洁与完备。