酒店实习生 Trainee(实习)

* The internship period is more than 4 months
实习期4个月以上
1. To maintain a high customer service focus by approaching your job with the customers always in mind.
在服务工作的整个过程中，时刻保持高度的客户服务意识。
2. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。
3. To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
具有积极合作的精神。以热心的态度对待所有的工作， 并乐于借助一切机会学习技能以便于改进自己的工作表现。
4. To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
具有极强的应变能力。反应迅速并以积极的态面对需求的改变， 包括任何工作要求的改变。
5. To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
具有极强的团队精神，通过合作及对同事工作的支持达到团队的共同目标。
6. To contribute ideas & suggestions to enhance operational/environmental procedures in the Hotel.
能够提出对酒店的运作及环境有益的意见或建议。
7. To actively promote the services and facilities of the Hilton Hotels to guests and suppliers of the Hotel.
能够积极的向客人及供应商推荐酒店的服务及设施。
8. To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
在工作过程中能够做好本职工作，保证自己及他人的安全。
9. Give guest service the highest priority.
将服务客人放在首位。
10. Display professional behavior at all times.
在工作过程中始终体现职业素质。
11. Refrain from quarreling.
制止争执。
12. Avoid offensive or impolite language.
避免使用冒犯或不礼貌的语言。
13. Do not use alcoholic beverages or illegal drugs.
禁止饮用酒精饮料或服用非法药物。
14. Refrain from speaking with another team member or acquaintance, either by telephone or personally, in the presence of a guest.
当有客人在场时，不准与其他员工或认识的人员闲谈。
15. Do not use cell phones, IPODS, or PDA’s in guest view (unless business related).
在客人视野范围内不准使用手机、mp3或掌上电脑（有商务需求时除外）。
16. All team members delivering services must wear clean, well maintained, clearly identified uniforms.
所有员工提供服务时必须穿着整洁干净的制服。