ADD Restaurant Captain 西餐厅领班

1. Responsible to Restaurant
Supervisor/ Assistant Restaurant Manager/ Restaurant Manager.
1. 对餐厅主管/助理餐厅经理/餐厅经理负责。
2. Report to duty punctually
wearing the correct uniform, clean and well pressed including appropriate shoes
(polished) and nametag at all times according to the
hotels dress code & Kempinski grooming standards, maintaining a high
standard of personal appearance and hygiene at all times.
2. 根据酒店的着装规范和凯宾斯基的仪容标准，穿着正确的制服，干净整洁，包括合适的鞋子(擦过)和胸牌，按时上班，始终保持高标准的个人形象和卫生。
3. A courteous, professional
and efficient service is provided at all times.
3. 始终提供礼貌、专业和高效的服务。
4. Be knowledgeable of all
services and products offered by the hotel.
4. 熟悉酒店提供的所有服务和产品。
5. Have a thorough knowledge
and understanding of all food and beverage items offered by the department
assigned.
5. 对部门提供的所有食品和饮料有全面的了解和理解。
6. Monitor operating supplies,
equipment and reduce spoilage and wastage successfully.
6. 监控操作用品，设备，并成功减少损坏和浪费。
7. Ensure that the place of
work and surrounding area is kept clean and organized at all times.
7. 确保工作场所和周围区域始终保持清洁和有序。
8. Handle guest enquiries in a
courteous and efficient manner and report guest complaints and feedback to
supervisors.
8. 礼貌有效地处理客人的询问，向主管汇报客人的投诉和反馈。
9. Understand and strictly
adhere to the rules & regulations established in the hotel’s policy manual
and the hotel’s policy on fire, hygiene, health & safety.
9. 理解并严格遵守酒店政策手册中的规章制度以及酒店关于消防、卫生、健康和安全的政策。
10. Ensure a great
communication within the team and able to hold team meetings in the absence of
the Restaurant Supervisor.
10. 确保团队内部的良好沟通，并能在餐厅主管缺席的情况下召开团队会议。