Concierge Supervisor 礼宾部主管

• 帮助客人拿取行李，确保客人及时办理离店，安排接送，同时欢迎他们再次光临。 
• 有条理的安放客人的行李，确保安全。
• 确保礼宾部服务团队关注大堂的整洁卫生，必要时通知公共区域保洁员进行清理。确保酒店资料和信息可以方便客人。
• 了解酒店周边地区的最新信息，名胜，风景地等，为顾客提供方便。将这些知识与团队成员分享。
• 要求持有驾驶执照以及相关证件。
• Ensures that the concierge team facilitates a prompt departure for all guests by ensuring that their luggage is brought from their rooms promptly when requested, or offered assistance when in the lobby. Also to ensure that all guests are offered to make arrangements for transportation and that they are invited back and farewell.   
• Manages the storage and organization of guest’s luggage in a safe and secure, organized and systemized way.
• Ensures that the concierge team maintains the lobby appearance is neat and tidy, and that public areas are called when necessary. Responsible for ensuring that hotel material and information is stocked and available for guests.
• Is up to date with information and has detailed knowledge of facilities, attractions, and places of interest, sights and activities in and around hotel. Imparts this knowledge to other team members.
 • Drive license is requested.