前台接待员 Front Desk Agent

Main Responsibilities 主要职责：
1.The incumbent in this position is responsible for checking-in and checking-out Hotel guests in a friendly and caring manner according to the Kempinski procedures and Kempinski Experience Assessment (KEA) standards.
依照凯宾斯基的集团操作程序和KEA的检查标准为酒店客人友好热情地办理登记和退房手续。
2.Must be display a professional and postive image at all time during the work.
接待员在当班期间必须始终展现出一个专业、积极地形象。
3.Answer all guest requests and questions in personin a professional and helpful manner, whether by telephone or in personin a professional and helpful manner.
以职业和协助的态度地对客人的需求做出回应，无论客人是致电还是亲自来前台。
4.Keep informed of product and service knowledge as well as the hotel daily and meeting activities.
了解酒店的产品服务信息，同样也要了解每天的宴会会议等活动。
Job Profile 职位要求：
1.Proficient in front desk operation, such as OPERA, key management system, invoice system.
能熟练操作前台操作，例如OPERA、钥匙管理系统、发票系统。
2.Operational knowledge of front desk operations.
掌握前台运营的相关知识。
3.Communication skill handling stress ability
良好的沟通能力和抗压能力。
4.Can accept shift system.
能接受轮班制。