楼层主管 Floor Supervisor

Main Responsibilities 主要职责：
1.Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.
安排员工的工作并监督，使其符合规定的清洁标准。
2.Investigates complaints regarding housekeeping service and equipment, and takes corrective action.
调查关于客房服务以及设备方面的投诉情况，并采取纠正措施。
3.Coordinates work activities among departments.
与各部门之间协调工作安排。
4.Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
组织安排入职培训、服务技能培训，解释酒店相关政策、工作程序、具体说明相关设备的使用与保养。
5.Makes recommendations to improve service and ensure more efficient operation.
提出相关建议以提高服务品质，并提高工作效率。
Job Profile 任职资格：
1.Knowledge and Skills on Cleaning techniques
熟悉清洁技能和知识
2.Knowledge on cleaning products, equipment and machine
熟悉清洁程序、设备及机器
3.Knowledge on housekeeping procedures and standards
熟悉客房部的程序和标准
4.Building teamwork
团队精神