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职位详情

Director of Rooms 房务部总监

3万-5万
  • 上海
  • 10年以上
  • 大专
  • 提供食宿
  • 五险一金
  • 两人间寝室
  • 免费班车
  • 水电费补贴
  • 职业培训
  • 高薪酬 !
  • 免费体验安缦
  • 领导好颜值高
  • 员工活动
  • 节日礼物
职位描述
Responsibilities
Oversees and directs all aspects of Rooms operation including Front office, Children Discovery Center, Boutique, Butler, Housekeeping. Assists in the development and implementation of the Strategic Plan, Marketing Plan, Budget and Goals Programmer to ensure on an on-going basis optimum guest satisfaction, sales potential and profitability.Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Will resolve complaints in person, by phone or through written message. Develops relationships with return guests, group contacts and other guests in order to provide personalized service. Ensure highest level of guest satisfaction by providing within corporate standards quality guest services and amenities.Manages the functions of all hotel personnel through supervision of hotel department heads.Establishes and maintains effective internal communication and meetings structures to ensure optimum teamwork and productivity.
Requirements
Bachelor’s degree in Hotel Administration, Business Administration or equivalent.3 years of similar experience in a luxury hospitality enviroment.Fluency in Mandarin & English is a must.Work authorization in China is a must.Strong problem-solving skills and the ability to handle guest inquiries or concerns with tact and efficiency. A high energy level and a passion for achieving results.Strong Leadership skills in managing teams to drive for results.Ability to manage complex relationships.

其他要求

  • 国际联号工作经验:优先
  • 语言要求:英语-精通,中国普通话-精通
  • 计算机能力:精通
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工作地点

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上海闵行区元江路6161号
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