Sales Manager 销售经理

The Sales Manager performs his/her duties within the framework defined by the chain and hotel norms and by internal regulations as specified by the Director of Sales.在酒店关系网和酒店级别范围内及由销售总监制定的内部规定范围内，完成自己的任务Control customer database mailing list and ensure it updated constantly.控制客户的信息库和通讯名录并保证不断更新。Maintain existing business and develop new accounts.保持现有客户并发展新的客户。Maintain good business relationship with all producers.同客户保持良好的商业关系。Make sure all booking orders (banquet/meetings) are correctly instructed for effective communication between sales and banquet operation.
确认所有的预定单（包括宴会与会议）被准确无误地在销售部与宴会之间进行沟通并生效。
Ensure all incoming correspondence and telephone enquiries are handled with efficiency and great care to build up a pleasant working relationship.保证对所有的来信和电话询问都进行有效的处理,建立一种令人愉快的工作关系。Provide after-sales service and in particular to ensure all guests complaints brought to management’s attention and communicate with the respective departments if necessary for proper handling. Ensure that all complaints are reviewed, investigated and follow-up action is initiated提供销售后服务，特别要确保必要时客户所有的投诉都被有关部门认真接受、讨论。确定所有投诉都已经过调查，并开始实施补救行动。Closely observe matters pertaining to competition (situation, prices, services etc.) offered on a regular basis - daily and give the updated feedback to Director of Sales.密切关注涉及竞争的事宜（形式、常规价格、服务等）需每日更新收集最新的准确信息并反馈给销售总监。
Job Requirement 任职要求
2 年奢华品牌酒店销售同等岗位工作经验；
中英语听说读写流利；
个人形象能体现品牌标准；
有一定的客户积累，团队合作精神；
对高端客户和团队的组织及执行有丰富的经验；
具有较强的管理能力、判断和决策能力、人际沟通协调能力、计划与执行能力；
工作细致、严谨，并具有战略前瞻性思维。
经验不足者，可以考虑由销售主任职位开始。