Duties andResponsibilities工作职责
Monitor the daily operations of reservations
监督日常预订业务。
Control rooms inventory including allocation and reservations toareas of maximum yield and black out dates
管理客房清单,包括对最佳效益区的客房及禁止预订日期的分配和预订进行管理。
Track sales programs/promotions/advertising and provide feedbackas necessary to relevant departments
跟踪销售计划,促销活动,广告,并向相关部门提供必要的反馈。
Track and establish pick up trends, occupancy history and marketsegment development to facilitate forecasting
记录散客驱势,入住率记录和市场细分发展情况来协助预测工作。
Monitor front office tracking of guest history data
监督前厅部对客人档案的记录工作。
Create and maintain allotments
建立并维护客房分配方案。
Record and analyze guest questionnaires on a monthly basis
每月对客户问卷调查表进行记录和分析。
Ensure accuracy of guest history and client profiles in Data Base
确保数据库中客人记录和客户资料的准确性。
Track market codes
记录市场代码。
Load and maintain rates in IHG reservation system
将房价下载至洲际酒店集团预订系统并进行维护工作。
Maintain rate in Website
维护网上房价。
Collate, maintain and distribute relevant information and dataobtained from both existing sources (consultants, economic forecasters) andexternal sources
编写、保管和发放从现有信息来源(顾问、经济预测师)和外部信息来源获得的相关信息和资料。
Manage Hotel Bank and GDS close out/opening-up dates, ifapplicable
管理酒店银行及全球分销系统的开关日期 (适用的话)。
Ensure all Groups are contracted
确保与所有团队签定合同。
Conduct market research and analysis
开展市场调研和分析工作。
Report on competitor activity
报告竞争对手的活动。
Works with superior on manpower planning and management needs
和上级一起进行人力规划和管理需求。
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