会务销售及统筹经理

Duties and Responsibilities工作职责
· Under the direction of the CrowneMeeting Director must ensure all meetings inquiries are handled within meetingsuccess standard procedures and always meet 2-hour turnaround standard.
在皇冠会议总监的指引下，必须确保所有会议都在成功会议的理念之上进行并实现两小时可转变的标准
· Be informed on sales and businessquoted to ensure business is maximized. At all times, understand the client’sneeds whilst optimizing hotel revenue through strategic yield management and upselling of hotel facilities of service.
熟知业务价格情况，确保商业任务的数量，了解客人需要的同时，运用管理技巧销售酒店的设施和服务，从而达到酒店预期的收入总值。
· Support the Hotel Sales and meetingteam with site inspection, client entertainment, familiarization and otherevents that form part of the sales and marketing revenue plan.
支持酒店会议销售团体的工作并成为市场销售收入的主要部分。
· Ensure that all client requirementshave been confirmed and that these details are accurately and thoroughlycommunicated to the hotel operation in a timely manner.
确保客人的需求得到详细的落实和记录，从而保证酒店的正常运行。
· Act as primary point of contract todetailed meeting/event planning, working closely with banquet operation, F& B management, Reservation, Rooms Division operation, Finance and externalsuppliers.
熟知酒店各种会议的详细情况，并与酒店各个部门保持紧密的联系。
· Ensure regular client contact whenmeetings/events are in-house and ensure all hotels operational details areexecuted correctly.
确保与回头客保持联系，并准确的执行酒店的运作详细任务。
· Ensure correct and accurate billing andconfirm with client upon conclusion of event.
在活动被确定之前与客人确认活动的顺序。
· Follow up with client to obtain eventfeedback and identify further business opportunities.
追踪客人的回馈从而明确更多的商业机会。
· Assist Crowne Meeting Director toconduct regular competitor’s survey.
协助皇冠会议总监做竞争对手的调查。
· Ensure client feedback is communicateand acted upon internally and manage resolution of any issues with the clientwithin 48 hours.
在48小时内根据客人的回馈，与之交流并解决问题。